01
Remote teams guide field work
Assign a task from Maintella and send a Magic Link by email or through your contractor's FSM. The technician opens the link on their phone—no app install—and follows your verified workflow for that visit.
Built & hosted in the European UnionEU
Know what happens when your equipment leaves the factory.
Maintella is the missing link between your service documentation and your partner technicians.
The better way to do field service.
01
Build your workflow once
Upload your manuals or paste your procedure. Maintella turns it into a clean, step-by-step task with photos, checklists, and required parts. Takes minutes, not days.
02
Get on site
No app to install. No account to create. They scan the asset tag or open the Magic Link you sent, see exactly what to do, and get started. Asset diagnostics pulled in automatically from your IoT backend.
03
You get a full report
Time on site, steps completed, parts used, photos taken. All logged automatically. Exportable for finance. Admissible for warranty disputes.
How teams work
Three ways to reach the asset.
Dispatch can send a one-off link. Every asset can also carry a permanent tag for self-service maintenance or public feedback.
02
Technicians self-start on site
Scan an asset tag (QR label) on the equipment. The tag opens the asset in Maintella so any qualified technician can start a published self-startable workflow—inspections, filter swaps, and more—without waiting for dispatch.
Click here to try it
Or scan the QR code
03
Visitors send feedback
Wire a tag to a public user workflow—for example “Report an issue” or “Something wrong? Tell us.” Anyone who scans goes straight into the form. No login required; submissions land in the asset Feedback tab.
Click here to try it
Or scan the QR code
What happens when your technicians have the right information?
01
First-time fix rates go up
Technicians arrive knowing exactly what to do, with the right parts, in the right order. Fewer repeat visits. Less downtime. Happier end customers.
02
Invoice disputes go away
Time is logged automatically from the moment the technician arrives to the moment they leave. You pay for what was done. Nothing more.
03
Your warranty costs drop
Every visit is documented. Procedures confirmed. Parts validated. When a claim comes in, you have the receipts.
Up to
22%
lower field service costs —
without replacing your partner network.
Built for OEMs who maintain in the field.
Heavy construction equipment
- Pile driving rigs
- Aerial work platforms
- Overhead crane systems
- Hydraulic lifting equipment
- Compaction machinery
Agricultural machinery
- Grain drying and storage systems
- Tillage and sowing equipment
- Forestry processing machinery
- Crop handling and conveying
Marine & offshore systems
- Ship propulsion systems
- Azimuth thrusters
- Marine fuel systems
- Auxiliary power units
Building & climate systems
- Ventilation and heat recovery units
- HVAC control and automation
- Building electrical components
- Air quality and climate sensors
Waste & process equipment
- Industrial waste compactors
- Wood and material shredders
- Tube and pipe fabrication machines
- Cable and wire extrusion lines
EV charging infrastructure
↓
EV charging infrastructure
EV chargers fail across distributed networks — at highway stops, parking facilities, and fleet depots — serviced by regional partner technicians who may rarely encounter that specific unit. Every minute of downtime is visible to operators and end users. SLAs are on the line from the moment the fault is reported.
- Guided repair workflows built directly from your service documentation — no PDF hunting or guesswork on-site
- Replaced components photographed and validated as genuine parts before the job is marked complete
- Every visit auto-logged: who fixed it, how, with what, and how long it took
- Warranty-compliant repairs timestamped and documented before the technician leaves the site
Live before your next service call.
Maintella connects seamlessly to your existing ticketing system. Jira, ServiceNow, or whatever you're running. Pull live diagnostics from your IoT backend. Associate every field visit with a customer ticket automatically.
Your partner technicians need exactly one thing: a smartphone.
Integration status Live
Jira Connected
ServiceNow Connected
IoT Backends Connected
ERP Systems Connected
Email Connected
See Maintella in action.
We'll show you exactly how it works for your asset type and partner network. No slides. Just the product.
We'll be in touch. Expect a calendar invite within one business day.
